Refund policy
Return Policy
Last updated: May 5, 2026
Thank you for your purchase. Please note that all Noma Projects apparel items are made to order. Because each garment is manufactured specifically for you upon the placement of your order, we do not accept returns, exchanges, or offer refunds for changes of mind.
Final Sale & No Returns
In accordance with California Civil Code Section 1723, notice is hereby given that all sales are final.
Because our products are made to order, they fall under the legal exception for "goods received as ordered." We do not offer cash refunds, store credit, or exchanges for these items unless they are damaged or defective upon arrival. By completing your purchase, you acknowledge and agree to these terms.
Damages and Issues
Customer satisfaction is our number one priority. We ask that you inspect your order immediately upon reception. If you receive an item that is defective, damaged, or the incorrect size/style compared to your order confirmation, please contact us so we can make it right.
In such cases, please email us at hello@nomaprojects.com with:
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Your order number.
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Clear photos of the defect or the incorrect item received.
Refunds (if applicable)
We assess requests regarding damaged or incorrect shipments on a case-by-case basis. If a refund is approved, it will be processed back to your original payment method. Please allow 1–2 billing cycles for the refund to be reflected on your statement, depending on your financial institution.
Shipping and Delivery
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Shipping Fees: Shipping fees are non-refundable for delivered orders.
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Customs and Duties: For international shipments, customs duties and import taxes are the responsibility of the recipient and are due upon delivery.
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Unclaimed Parcels: Under California law, the risk of loss passes to the buyer upon delivery to the carrier. Parcels that are not collected from pick-up points or are refused by the recipient do not qualify for a refund for the value of the clothing or the shipping fees.
